Nothing is more valuable to a business than their customers. Serve them is much more than solve a problem they might have. In addition to the solution, of course, warmth, agility and readiness are some of the features that highlight the service of a company and keep away others. This set, combined with a management platform, can be the difference in attracting customer satisfaction.

With over 15 years of experience and pioneering in email marketing in Brazil, eCentry is launching a multichannel customer service system, which receives information via email, chat and more, so you can be even closer to your customers.

The concept of customer care or customer service is the business card of any company. It’s taking care of your customer/consumer to anticipate their needs, as well as solving them. It has the same importance of customized content delivery, but focused on personalized customer service. In a nutshell, it s the kind of treatment that captivates the customer.

To meet this demand, eCentry presents the deskheroes, which comes with the mission of taking care of your customers, helping brands to strengthen relationships and to gain agility in solving problems through a platform that brings together the entire historical of your contacts into a single place.

"By creating an account, the user will have access to an automatic domain for full control and receipt of any message in any user of this account, eliminating the need to create an inbox," explains eCentry’s CEO, Stamatios Stamou Junior.

Acclimated under the concept of comics and superheroes, the platform acts as a true computerized justice league to receive the customers’ calls, which are converted into missions to be solved. Who will answer for them are the heroes of the support team. As each one has a special ability, everything that reachs the system will be targeted, prioritized and categorized for service queues with specific settings according to the type of content. Agility comes from ready-made templates for autoresponders to recurrent calls.

As a superhero, your team of agents is always ready to meet any mission. And your greatest ally is the historical with all the information about who is in trouble. The solution is already there even before the problem arrives.

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